What:
Prudential is helping to improve access to behavioral health care with NeuroFlow, a care management solution, to its disability insurance claimants.
Why:
Behavioral health conditions impact 50 million Americans, but insufficient access to care remains a barrier to addressing behavioral issues such as anxiety, depression, grief, and substance use disorder. America’s behavioral health crisis is also impacting the workplace, resulting in 1.6 billion workdays lost per year. Prudential believes the NeuroFlow offering will help improve disability outcomes for its claimants, including helping them return to work.
How:
- NeuroFlow provides access to care coordination services, crisis intervention, and self-service tools for psychoeducation, relaxation, coping skills training, etc.
- The platform leverages data analytics and artificial intelligence to inform measurement-based care, such as identifying at-risk claimants and recommending tools and content through the app to improve their disability experience and outcomes.
- Users will also have access to a real-life care coordinator for additional support.
- Prudential’s work with NeuroFlow expands its behavioral health resources, including manager sensitivity training and ongoing industry research to address the barriers to mental health improvement: awareness, stigma and access to care.
- NeuroFlow’s sustained user engagement, combined with improved access to care, has resulted in impacts in non-disability related areas, including reducing emergency department utilization.