Member

Enable personalized customer support and build strong customer relationships

Key Benefits
  • Enhance Customer Experience
    Centralizing all of a member's information into one single location enables customer service to resolve member inquiries and requests quickly.
  • Maximize Customer Value
    IXT enables teams to align business metrics, identify new opportunities, and make better decisions to maximize customer value and increase revenue.
  • Improve Team Productivity
    With team collaboration tools such as internal remark, approval workflow, and activity logs, IXT streamlines internal communications to improve team productivity and efficiency.
Key Features
  • A single customer view
    Get a holistic view of each member including policyholders, insureds, and accountholders.
  • Digital Customer Service
    Verify, lock & unlock, and recover accounts – all with a click of a button.
  • Information Change Management
    Manage member change requests swiftly with intuitive workflow and design interface.
Learn More About IXT