What:
Allianz Partners has launched a virtual health assistant offering to meet the growing demand in digital health services.
Why:
More than ever, people are citing the convenience of accessing healthcare from home and easier access to a doctor as their primary drivers for seeking virtual health assistance. It has been predicted that doctors as well as patients will continue to have remote routine consultations online. The digital delivery of medical services and information also has the potential to ease the burden on healthcare systems.
How:
The virtual health assistant is accessible on a mobile device or desktop via a conversational platform such as WhatsApp or Telegram. The services include:
- Symptom Checker to evaluate symptoms with an AI-based “self-service” guiding system.
- Doctor Chat for immediate medical advice from trusted local doctors via chat in the local language. Customers can also receive individual responses within a few minutes and ask follow-up questions to the same doctor.
- 24/7 Medical Hotline: a team of medical professionals available anytime to give medical advice via phone calls.
- The assistant is currently available in English, German, French, Italian and Spanish and is being rolled out across Western Europe as well as the Asia Pacific region.