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First Insurance chooses IXT, a modern core insurance platform, for powering its digital transformation

Press Release Mar 17, 2021

Taiwanese insurer The First Insurance Co., Ltd. (“First Insurance”) has chosen IXT, a modern core insurance platform, to drive digital transformation at the leading 60-year-old insurance business in order to help boost its technical capabilities and to meet its evolving customer expectations with new technology innovations.

Under the multi-phase collaboration, First Insurance will adopt a full range of IXT’s insurance core system solutions — from product configuration to claims management — with the objective of replacing its legacy processes.

Powered by IXT’s APIs and modern technologies, the platform will enable the insurer to integrate new services and data from its ecosystem partners to create more value for its customers. First Insurance will be able to expand its customer base through improved user experiences, break into new markets, and achieve cost savings through greater operational efficiency.

Edward Lee, Vice President of First Insurance, said: “The transformation of our business operations is in line with our commitment to offer a modern insurance experience for our customers and distribution partners. We selected IXT to be our partner in this digital transformation journey not only because of their proven core insurance solutions, but also because of their team’s experience and dedication in helping clients unlock their potential.

Alex Leung, Co-Founder of IXT, said: “This partnership with First Insurance is our first full-stack collaboration in Taiwan. We’ve been very impressed with how forward-thinking and determined their management team has been in pushing digital transformation from the core. We truly appreciate their trust in our technology and capabilities, and we’re excited to work alongside them as their insurtech partner to achieve their goals.”

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