What:
Mercury Insurance is offering its homeowner policyholders DIY inspection services using an AI assistant that guides them through a self-inspection of their property and gives them the option for a contactless experience.
Why:
Giving insureds the ability to use photos and videos makes for a simple, easy self-inspection process, besides empowering homeowners to virtually assess their insurance coverage needs at their own convenience.
How:
- New Mercury homeowner policyholders will be emailed a link to download the app and activate it.
- Then, they can complete the self-inspection at their leisure with no appointment needed.
- The virtual inspection is conducted with AI, high fidelity video, and a conversation feature to streamline the experience while capturing everything Mercury needs to accurately underwrite a policy.
- On average, the self-inspection takes under 30 minutes.